Terms and Conditions

Individual bookings — walks, tours and programs

Bookings can be made by telephoning a member of the Customer Service team on 03 5990 2200 or by making a booking in person at the Visitor Centre.

Confirmed numbers

The number of participants attending the program for your booking must be confirmed at the time of making the booking.

Visitor Program bookings are not considered confirmed until payment has been received.

Payment

Payment in full is required at the time of booking or at least 7 days prior to the program.

Payment may be made:

  • In person at the Visitor Centre by cash, cheque, credit card or EFTPOS
  • By credit card over the phone on
  • Royal Botanic Garden Melbourne 03 9252 2358 
  • Royal Botanic Garden Cranbourne 03 5990 2200
  • By mail with cheque or money order made payable to Royal Botanic Gardens
  • By direct deposit quoting invoice number or booking reference number

Cancellation and Refund Policy

If a program is cancelled by RBG due to circumstances beyond our control (e.g. extreme weather conditions), the program may be rescheduled to another date or time or a full refund will be issued.

The Royal Botanic Gardens reserves the right to cancel a program due to an insufficient number of participants. Should a program be cancelled due to a lack of participants, the RBG will endeavour to call booked participants 24 hours prior to their scheduled tour and a full refund will be issued.

If an individual cancels a booking providing at least 24 hours notice, a full refund will be issued.

If an individual cancels a booking within 24 hours of the visit or for non-attendance, a refund will not be issued.

Group Bookings — walks, tours and programs

Bookings can be made by telephoning a member of the Customer Service team on 03 5990 2200 or by making a booking in person at the Visitor Centre.

Minimum fee

Group programs have a minimum fee requirement. For all programs, this is based on the fee payable for 10 adult participants.

Confirmed numbers

Group Bookings are not considered confirmed until payment has been received.

The confirmed number of participants is required 24 hours prior to your scheduled tour.
This is the minimum number for which charges will apply.

If, on the day of your tour, the number of participants increases from those numbers provided 24 hours prior to your tour, payment for the additional people will be required.

If on the day of your tour, the number of participants decreases from those numbers indicated 24 hours prior, a refund will not be issued.

Payment

Payment in full is required at least 7 days prior to your scheduled tour.

Bookings are not confirmed until payment has been received.

Payment may be made:

  • In person at the Visitor Centre by cash, cheque, credit card or EFTPOS
  • By credit card over the phone on
  • Royal Botanic Garden Melbourne 03 9252 2358 
  • Royal Botanic Garden Cranbourne 03 5990 2200
  • By mail with cheque or money order made payable to Royal Botanic Gardens
  • By direct deposit quoting invoice number or booking reference number

Rescheduling Policy

If your group requests to reschedule a booking providing at least 24 hours notice, an administration fee will not be charged.

Cancellation and Refund Policy

If a program is cancelled by RBG due to circumstances beyond our control (e.g. extreme weather conditions), the program may be rescheduled to a mutually agreeable date or a full refund will be issued.

If your group cancels a booking providing at least 24 hours notice, a full refund will be issued less a $50.00 administration fee.

If your group cancels a booking within 24 hours of the visit or for non-attendance, a refund will not be issued.

Education bookings — walks, tours and programs

Minimum fee

A minimum charge of $196.00 (incl. GST) per class applies for each program.

Confirmed numbers

Confirmation of the number of students attending a program is required 24 hours prior to your visit. This is the minimum number for which charges will apply.
A Tax Invoice, reflecting confirmed student numbers (or the actual number of students, should this number increase), will be sent to you following your visit.

Payment

Payment may be made:

  • In person at the Visitor Centre by cash, cheque, credit card or EFTPOS
  • By credit card over the phone on
  • Royal Botanic Garden Melbourne 03 9252 2358 
  • Royal Botanic Garden Cranbourne 03 5990 2200
  • By mail with cheque or money order made payable to Royal Botanic Gardens
  • By direct deposit quoting invoice number or booking reference number

Rescheduling Policy

If your school requests to reschedule a booking providing at least 24 hours notice, an administration fee will not be charged.

Cancellation and Refund Policy

If a program is cancelled by RBG due to circumstances beyond our control (e.g. extreme weather conditions), the program may be rescheduled to a mutually agreeable date or a full refund will be issued.

If your school cancels a booking providing at least 24 hours notice, an invoice for $50.00 to cover administration fees will be payable.

If your school cancels a booking within 24 hours of the visit or for non-attendance, a refund will not be issued.