Visitor Services

The Visitor Centre

Located at the Observatory Precinct at the Royal Botanic Gardens Melbourne and is open seven days a week.

Open:
9am - 5pm, Weekdays
9.30am - 5.00pm, Weekends and public holidays*

Closed:
*Christmas Day and New Years Day

Phone: (03) 9252 2429 or email visitor services

Mobility aids

RBG Melbourne provides wheelchairs in 2 locations: the Visitor Centre and The Terrace cafe.

Wheelchairs are available 9am to 5pm daily. Contact (03) 9252 2429 for bookings. A $50 refundable cash deposit is required upon pick-up.

Melbourne Mobility Centre at Federation Square

Mobility aids including motorised wheelchairs are available for hire at the Melbourne Mobility Centre, located on the first floor of the Federation Square car park.

The Mobility Centre also provides other aids including:

• crutches
• walking frames
• manual wheelchairs
• canes for the vision impaired

For bookings and further information please call (03) 9650 6499 or freecall 1800 735 266.

Walkers, motorised and manual wheelchairs

Walkers, and motorised and manual wheelchairs are welcome on all guided tours.

Other areas accessible by walkers and wheelchairs include The Ian Potter Foundation Children’s Garden, all entrance gates, cafes and glasshouses.

Access is not possible to the Melbourne Observatory buildings and associated tours, due to the historic nature of the buildings and their narrow entrances.

Access to Fern Gully is not recommended due to the uneven path structure and narrow pathways.

Motorised wheelchairs can access lawn areas but care needs to be taken, particularly after wet weather or watering.

The Gardens Shop

The Gardens Shop is located at two sites within the Royal Botanic Gardens Melbourne. The Observatory Shop is located within the Visitor Centre; next to the Melbourne Observatory buildings. The Lakeside Shop overlooks the Ornamental Lake, next to The Terrace tearooms.

Both shops are the perfect place to find botanically-inspired homewares and gifts. You can also visit The Gardens Shop online.

The Observatory Cafe

The Observatory Café is open daily for breakfast, morning and afternoon teas and lunches. The Café is located in the Observatory precinct at the Royal Botanic Gardens Melbourne.

Open:
7:00am - 5.00pm, daily

The Terrace

The Terrace cafe is located by the Ornamental Lake at the Royal Botanic Gardens Melbourne and is open daily for lunch, devonshire tea, coffee and cake.

Open:
9.45am to 4.00pm, May to September
9.00am to 5.00pm, October to April  

Functions and weddings

RBG Melbourne provides a spectacular backdrop for a wedding.

Functions, weddings, corporate events, photographic or commercial activities can be booked through Blake’s Feast. For bookings and more information call Blake’s Feast on (03) 9252 2443 or email rbg@blakesfeast.com.au.